Help Center
Quick answers, organized by feature.
Biometric Attendance Integration
7 questions
Which biometric devices does Synktime support?
Synktime works with fingerprint scanners, face recognition units, card readers, and RFID devices. It has native support for ZKTeco cloud hardware.
Do I need new hardware to use Synktime?
No, in most cases. If you already have a compatible fingerprint or face device, Synktime connects to it directly.
Does attendance data sync in real time?
Yes. Every check-in and check-out updates the dashboard instantly, so you always see current data.
What happens if the internet goes down?
The device saves attendance data locally. Once the connection is back, everything syncs to the cloud automatically.
Can one dashboard cover multiple sites?
Yes. All connected devices, at any location, feed into the same dashboard.
Is biometric data stored securely?
Yes, it's encrypted and stored following standard data protection practices.
How long does setup take?
Most devices are set up and syncing on the same day.
Mobile Attendance App
7 questions
Is there a mobile app for staff without biometric access?
Yes. The Synktime app works on iOS and Android, using GPS check-in instead of hardware.
How does GPS check-in work?
It confirms the employee's location the moment they clock in, so you know where they checked in from.
Can employees request leave through the app?
Yes. Employees submit requests in the app, and managers approve or reject them from the same dashboard.
What languages does the app support?
The app supports 50+ languages, including Arabic, English, and Hindi.
Does the app need internet to work?
Yes. Check-ins need a connection so they can sync in real time.
Can we use the app along with biometric devices?
Yes. Many businesses use both together, feeding into one dashboard.
Does the app stop buddy punching?
Yes. Selfie and face verification confirm it's the actual employee checking in.
Auto Shift Assignment
7 questions
What is auto shift assignment?
It's a feature that builds employee shift rosters automatically, based on rules you set.
Can it handle 24×7 rotating shifts?
Yes. It's built for round-the-clock coverage, common in hospitals and factories.
Can it assign workers by project or job site?
Yes. This is useful for construction and labour teams working across sites.
Is overtime calculated automatically?
Yes. Once a shift runs longer than scheduled, overtime is calculated on its own.
Can shift rules differ by department or site?
Yes. Each department or location can follow its own shift pattern.
What happens if a worker is unavailable for a shift?
The system reassigns the shift based on your rules and remaining staff.
Which plan includes auto shift assignment?
It's included from the Growing Business plan and up. See pricing
Real-Time Reporting & Analytics
7 questions
What reports does Synktime offer?
Over 20 report types, including attendance, late arrivals, overtime, and leave.
Can reports be sent by email automatically?
Yes. You can schedule reports daily, weekly, or monthly.
What formats can I export reports in?
Reports export to Excel and PDF.
Can I build a custom report?
Yes, using the custom report builder to combine the fields you need.
Are reports real-time or only end-of-day?
Real-time. Reports update as soon as employees check in.
Can access be limited by role or location?
Yes. A branch manager sees their own data, while regional managers see everything.
Do reports include overtime and fines, not just hours?
Yes. Reports include calculated fields like overtime and late fines, not just raw timestamps.
ERP & Payroll Integration
7 questions
Which systems does Synktime integrate with?
SAP, Oracle HCM, Tally Prime, Zoho People, and Odoo, through a REST API.
What if our ERP isn't on that list?
Custom integration is still possible using the same API, with setup support from our team.
Does this remove manual payroll entry?
Yes. Attendance data flows straight into payroll, so hours don't need to be entered by hand.
How long does an ERP integration take?
A few days for pre-built connectors. Custom setups can take longer.
Is API access included in every plan?
It's included from the Growing Business plan upward. See pricing
Can we connect more than one system at a time?
Yes. Each system is set up as its own separate connection.
Who handles the technical setup?
Synktime's team, working alongside your IT or finance team.
Compliance & Automation Add-ons
7 questions
What does late fine management do?
It calculates fines for late arrivals automatically, based on your grace period and policy.
Can we set our own shift and leave rules?
Yes. Business rules are fully configurable to match your company policy.
What are WhatsApp alerts used for?
They send attendance and shift reminders to employees phones, in English or Arabic.
Do these features help with labour law compliance?
They support it, but confirm the specific rules with your legal team for your region.
Which plan includes compliance add-ons?
The Enterprise plan and above. See pricing
Can WhatsApp alerts be limited to certain teams?
Yes. Notifications can be set up per team or individual employee.
Do rule changes affect past attendance records?
No. Changes only apply going forward from the date they are set.
Multi-Language, Multi-Location Support
7 questions
How many languages does Synktime support?
Over 50, including Arabic, English, Hindi, Spanish, French, and Mandarin.
Can we manage offices in different countries from one account?
Yes. All countries and branches are managed from a single dashboard.
Can each location set its own rules?
Yes. Every branch can run its own shift patterns and policies.
Does each employee automatically see their own language?
Yes. Language is set per employee account.
Is there a limit on branches or countries?
Limits depend on your plan. See pricing
Can head office see everything while branches see only their own?
Yes. Access can be set by role, so head office sees combined data.
Does multi-location support cost extra?
No. It's built into the core platform at no added cost.
